Privacy Policy
Last Updated: August 2026
At Heyzel Digital ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following data about you:
- Information you provide: This includes information you provide when filling in forms on our website, using our AI chat assistant, or corresponding with us by phone, email, or otherwise. This includes your name, email address, phone number, town/city, and country.
- Technical information: Including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, and operating system.
2. How We Use Your Information
We use information held about you in the following ways:
- To provide you with the information, products, and services that you request from us.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service.
- To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
3. Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., analytics cookies, or submitting an inquiry via our chat bot).
- Contract: Where we need to perform the contract we are about to enter into or have entered into with you.
- Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
4. Data Storage and Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
5. Your Rights
Under the UK GDPR, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal information.
- Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate.
- Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us at hello@heyzeldigital.com.
6. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
8. Contact Us
Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:
Heyzel Digital
Email: hello@heyzeldigital.com